Experiencing Issues
Last checked: 4/16/2026, 11:31:05 AM
API Server
checking
Database
checking
Web Application
operational

Service Level Objectives

API Availability
Monthly99.9%
API Response Time (p95)
Hourly< 500ms
Report Generation
Per request< 30 seconds
Data Ingestion
Per upload< 60 seconds
Planned Maintenance Window
WeeklySundays 02:00–06:00 UTC

Incident Communication

For service disruptions, contact contact@off-grid-flow.com. Critical incidents are communicated via email to all affected customers within 30 minutes of detection.

Response time for P1 incidents: < 30 minutes
Response time for P2 incidents: < 4 hours
Post-incident review: within 72 hours
Operations ProofTrust CenterBack to OffGridFlow